Frequently Asked Questions

LeoSwap is an online marketplace where parents can buy and sell their daughter's gymnastics wear. It's similar to other marketplace sites like Poshmark and Mercari, but specifically for gymnastics wear. You can find popular leotard brands and styles at a fraction of retail price, allowing your gymnast to feel like a star in the gym without spending a fortune.

There are so many reasons to buy from LeoSwap, but here's our top 4:

• Safety – LeoSwap uses a secure payment process for every transaction, either through Google Pay or Stripe credit card processing. Never risk sending strangers money through Venmo or PayPal again!
• Niche Market – Tired of digging through generic marketplaces that sell everything under the sun? We've solved that. Gymnastics wear are the only items you'll find here.
• Search – LeoSwap's gymnastics-specific filters make searching for the perfect leo extremely easy! You can search by style, size, brand, or enter your own search terms.
• Customer Support – LeoSwap offers excellent customer support, with a team of moderators who help keep the marketplace safe and reliable. They're always there to answer any questions you may have.

Anyone who has gymnastics wear they no longer need! Whether your daughter has too many leos, had a growth spurt, or has retired from the sport, selling on LeoSwap is a great way to do it.

Take a look at the "Sell" tab to find out how to become a seller!

LeoSwap currently offers the following types of gymnastics wear: leotards, unitards, tops, bottoms, and crop sets.

Since this is primarily a gymnastics marketplace, only list items for sale that your daughter would wear in the gym – please no dance leotards or dresses. If you'd like to see a new item type offered, send us an email at hello@leoswap.com, we'd love to hear your ideas!

Email is currently the only way to reach us, at hello@leoswap.com, which allows us to send/receive screenshots and other useful documentation to aid in assisting you.

When reaching out, please be sure to include the email address linked to your LeoSwap account, order number (if applicable), and any other details that will help us better understand the situation.

Seller Fee: Flat $1.00 per item sold.

Buyer Fees:

These fees provide comprehensive buyer protection and enable platform improvements.

Sizing can vary between brands and styles. We recommend:

• Check the seller's measurements in the item description
• Compare with your current gymnastics wear
• Look for the size chart button next to the size on product pages to view the brand's official size chart
• Message the seller for specific measurements
• Consider the item's stretch and fit style
• When in doubt, size up for growing athletes

We know leos can often get some tough love in the gym, so we're here to layout the details of item conditions to help you know exactly what you're buying:

We ask all sellers to disclose details of the item's condition in the description of all item listings; however as a buyer, it's also important to look closely at all pictures and message the seller with any questions prior to purchasing.

Finding specific brands is easy:

• Use the search bar and type the brand name
• Apply brand filters on the shop page
• Browse by popular brands in our categories
• Set up alerts for specific brands you're looking for

If you receive an item that doesn't match the description:

• Navigate to your order in the LeoSwap app
• Select "Report a Problem" to open a claim
• Include clear photos and detailed information about the issue
• Our team will review your case within 48 hours
• If approved for a refund, you'll receive a prepaid shipping label to return the items
• We offer comprehensive buyer protection for qualifying issues

The buyer pays an assumed shipping rate of 6oz per item, to their zip code from the seller's zip code, at checkout. In the rare case that the package is heavier than our estimation, the remaining shipping balance will be paid for by the seller. All shipping labels and rates are provided by Sendle.

After placing an order, it cannot be canceled by the buyer. If the item has not shipped, you can message the seller and ask them to cancel your order, but they are not required to.

If your order hasn't arrived:

• Check tracking information in your account
• Contact the shipping carrier directly
• Wait 2-3 business days past delivery date
• Contact the seller for assistance
• Open a case with LeoSwap if needed

We provide full buyer protection for items not received.

Maximize your sales success with these tips:

• Take clear, well-lit photos from multiple angles
• Write detailed, honest descriptions
• Price competitively based on condition and market value
• Respond quickly to buyer questions
• Ship promptly after sale
• Package items carefully to prevent damage

Accurate sizing is crucial for successful sales:

• Use the size on the garment's tag as primary reference
• Include measurements (chest, waist, length) in your description
• Note if the item runs large, small, or true to size
• Mention the brand's typical sizing characteristics
• Include photos of size tags when possible

Be honest about condition to ensure buyer satisfaction:

• Examine items carefully in good lighting
• Look for signs of wear, stains, or damage
• Consider how much the item has been worn
• When in doubt, choose a lower condition rating
• Mention any flaws in your description
• Take photos of any imperfections

Price competitively to sell quickly:

• Research similar items currently for sale
• Consider the original retail price
• Factor in condition, brand popularity, and demand
• Generally price 30-70% of retail depending on condition
• Remember that LeoSwap charges a $1 seller fee per item
• Be open to reasonable offers from buyers

If you can't find your brand in our list:

• Contact our support team to add the brand
• Temporarily list under "Other" category
• Include the brand name clearly in your title and description
• We regularly add new brands based on user requests

Great photos are key to successful sales:

• Use natural lighting near a window
• Take photos on a clean, neutral background
• Include front, back, and detail shots
• Show the item flat or on a hanger
• Photograph any flaws or unique details
• Include photos of size tags and care labels
• Keep photos clear and in focus

No. Sellers are required to use the shipping label provided by LeoSwap.

This requirement ensures:

• Tracking information is provided to buyers
• Shipping protection coverage for both parties
• Detection of lost or unshipped packages
• Discounted shipping rates
• Automatic tracking updates