StickIt Guarantee
100% Buyer Protection. Shop with confidence.
What is the StickIt Guarantee?
The StickIt Guarantee is LeoSwap's comprehensive buyer protection program that ensures you receive exactly what you ordered. If your item isn't as described, we've got you covered.
Unlike traditional return policies, our StickIt Guarantee provides 100% protection if an item is not as described - we'll make it right with a full refund.
How It Works
Shop Protected Items
Every item on LeoSwap is automatically protected by the StickIt Guarantee. Look for the StickIt Guarantee badge on product pages.
Receive Your Order
When your package arrives, inspect it carefully. Make sure the item matches the description, photos, and condition stated in the listing.
Report Issues Immediately
If something's wrong, contact our support team within 48 hours of delivery. Provide photos and a detailed description of the issue.
Get Your Resolution
For any item that isn't as described, we'll issue a full refund. We handle the claims quickly so you can shop with total confidence.
What's Covered
Covered Issues
- Item not as described
- Wrong size or color sent
- Missing size tag when listing stated it had one
- Condition significantly worse than described
- Undisclosed damage or defects
- Item arrived damaged during shipping
Not Covered
- Buyer's remorse or change of mind
- Item fits differently than expected (normal fit variance)
- Color appears different on screen vs. in person
- Damage caused after delivery
- Issues reported after 48-hour window
Transparent Fee Structure
The StickIt Guarantee protection is included in the buyer protection fee, which is automatically calculated based on the item price:
| Item List Price | Protection Fee |
|---|---|
| Under $20 | 10% (min $1.00) |
| $20 - $150 | 8% (min $2.00) |
| Over $150 | $12.00 + 3% of excess |
This fee covers our buyer protection program and helps us maintain a safe, reliable marketplace for everyone.
Frequently Asked Questions
Is every purchase really protected?
Yes! Every item purchased through our platform is covered. If an item is significantly not as described, you'll receive a full refund.
How do you handle returns?
When a claim is successful, we issue a full refund immediately. For high-value items, we may ask you to return the product to our warehouse or the seller, and we'll cover the shipping.
How quickly will I get my refund?
Once your claim is approved, refunds are typically processed within 3-5 business days. The funds will be returned to your original payment method.
Can I file a claim if the item was marked "as-is"?
Yes, but the claim must be for issues that were not disclosed in the listing. If an item is sold "as-is" with specific defects noted, those particular defects are not covered. However, any undisclosed damage or issues are still protected.
What proof do I need to provide?
Clear photos of the item showing the issue, along with a detailed description of what's wrong. Compare your photos to the original listing photos to highlight the discrepancy.
Shop with Confidence
Every purchase on LeoSwap is protected by the StickIt Guarantee